Refund policy
Welcome to our online store! Sunbird Rooibos provides their services to you subject to the following conditions.
Shipping and Returns Policy
If any purchase of Sunbird Rooibos ever fails to meet your satisfaction, please contact sales@sunbirdrooibos.com. We will review your dissatisfaction and then opt to, either advise an alternate product, offer a compensation of equal or lesser value or refund the purchase. However, returns will be issued within 14 days of notification. If product is returned after 14 days, a refund will be issued only if product is unused and in its original packaging. In terms of canceled orders, a refund can be given but the Payfast/banking charges will be deducted from the total amount.
Delivery policy
Subject to stock availability with suppliers and our own production capabilities as well as receipt of payment, requests will be processed within 7 working days (unless a different lead time has been stated on the website for a specific product or range) and handed over to a courier company or to the S.A. Post Office for delivery. Unless otherwise specified, delivery is charged in addition to the order. For very remote areas not serviced by standard couriers or for orders below a financial threshold set by Provider, we will deliver to a PostNet counter at the nearest town to the User.
Cancellation of orders
Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet Provider's standards. Should Provider exercise this right, the User will receive a full refund with no deductions.
Export restriction and country of domicile
Products for sale on this website are available to South African clients only. This website is governed by the laws of South Africa and Provider chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.